Recently, on a third-party car quality evaluation platform, the editor of Automotive Professional Network noticed that many car owners complained that the 2020 BYD Han 5G car was suspected of false propaganda. BYD claimed to be the first production car equipped with Huawei’s 5G technology when promoting the car. However, according to the owners, after the actual purchase, it did not provide the corresponding 5G technology and high-performance car chip at all. The current car is 4G Qualcomm 625 chip. At the same time, as the core of the car, the car engine system is very stuck, which affects the driving safety and the overall service life of the car, which is completely inconsistent with its propaganda.
After sorting out the complaints from car owners, the editor found that from April 10th, 2020 to July 12th, 2020, BYD started the pre-sale promotion of "BYD Han", and during this period, it has been promoting with the contents of "the world’s first production car equipped with 5G technology", "audio and video entertainment, extremely fast seconds on" and "DiLink3.0" as its main selling points, and even invited Yu Chengdong, then president of Huawei, as its 5G technology platform. However, the actual car-picking system is disappointing, such as the car is stuck, the software is slow to open, the sound is broken when navigating or playing songs, and the voice Xiao Di is completely ineffective.
Some car owners said that they had called the official customer service to ask if the car function could not be upgraded to 5G. The customer service said that it could be upgraded at that time. The second call said that it would cost 8,000 yuan. However, when the car owner went to the 4S shop to make an appointment, he was told that it could not be upgraded. After that, the owner repeatedly called the official customer service and was told that it could be upgraded, but later the customer service called the owner back and said that it could not be upgraded. In fact, more than one old car owner revealed that he could not upgrade even if he paid for it at his own expense.
Subsequently, the editor of "Automotive Professional Network" also called BYD’s official customer service on this matter. The staff said that the 8000-yuan 5G upgrade package is currently limited to car owners who have placed an order but have not picked up the car, while the old car owners do not enjoy this service.
The editor noticed that the complaint data on a third-party complaint platform showed that BYD Han was the model with the highest number of complaints in September, which was the first time in the history of the car to rank first in the monthly complaint list. The cumulative number of complaints in the month reached 98, and the main problems of complaints were audio-visual system failure, sales fraud, vehicle interconnection failure and so on.
In addition, there were 273 search results on another complaint platform, among which "false propaganda" and "treating new and old customers differently" were the hardest hit areas. While searching BYD Han on the national automobile product defect clue monitoring cooperation network, there were 46 complaints, including 42 in September alone, all about "false propaganda" and "car machine stuck".
Some car owners even indicated that they had taken a fancy to Huawei’s 5G technology when they bought this car, but they didn’t expect the so-called BYD Han 5G car machine to be just lip service. What is even more irritating is that up to now, the manufacturers and their dealers have not provided any compensation or upgrade plan, and they have also kept their mouths shut about this matter and ignored the rights and interests of consumers.
It is worth mentioning that the sales of BYD Han, which was listed in July 2020, are quite good and even become the sales pillar of BYD. According to the sales data of Han models released by BYD in September, BYD’s Han sales reached 10,248 vehicles in September, up 82.6% year-on-year and 13.4% quarter-on-quarter, achieving positive sales growth for six consecutive months. In September, BYD Han EV (parameter picture) sold 7796 vehicles, up 115.1% year-on-year, and Han DM sold 2452 vehicles, up 23.3% year-on-year. In the third quarter of 2021, the sales volume of Han models reached 27,805 vehicles, up 157.0% year-on-year, and the cumulative sales volume since listing exceeded 120,000 vehicles.
It can be seen that even after being complained about the car system by the old car owners for several months, BYD Han’s new car is still not worried about selling, which also leads BYD to be too lazy to take care of the old car owners and simply delay handling it. We don’t want to see BYD self-destruct. Auto Professional Network will continue to pay attention to the complaint of BYD’s old car owners about rights protection.