Near the Spring Festival, in order to do a good job in the heating guarantee during the Spring Festival, the Beijing Municipal Urban Management Committee requires all districts to urge the heating units within their jurisdiction to implement various measures in advance, and in case of snowfall, they should warm up in time, strengthen the care and protection for the groups with special difficulties, and ensure that the people are warm for the winter and the holidays.
In terms of heating operation guarantee, the Municipal Urban Management Committee requires that in case of snowfall, it should be heated up in time, and continue to pay attention to online room temperature data, rationally adjust the operation plan, and strictly observe the red line of safety restrictions; Strengthen the inspection of heating pipeline facilities, strengthen the protection measures for weak links, and arrange special personnel to keep an eye on key areas to ensure the safe and stable operation of heating. At the same time, strictly implement the 24-hour duty system to ensure smooth communication and information channels; Strengthen the emergency support pre-standby, complete the support materials and equipment in advance, and the emergency rescue team will always be in an emergency state to ensure the first response to emergencies.
In terms of safety production, the city will strictly guard against all kinds of potential risks during the Spring Festival and implement various safety control measures in detail; Do a good job in various special rectifications such as operational safety and fire hazards, implement cold, freezing and windproof measures, and strengthen safety supervision in all links; Further strengthen employee safety education and training, and improve risk prevention awareness and ability.
In order to improve the quality of heating service, during the Spring Festival, Beijing will continue to do a good job of receiving complaints and solving people’s heating demands in a timely manner; Adhere to the problem-oriented, take timely targeted measures, and strive to achieve non-litigation first; Strengthen territorial docking, actively carry out the activities of "visiting people to ask for warmth", strengthen care and protection for groups with special difficulties, and fully protect the temperature of people’s livelihood.
In addition, if there are problems such as leakage of heating facilities and equipment, the public can call the heating unit for maintenance service at the first time, and the heating unit will contact the public for home maintenance as soon as it receives the repair report. The public can also call the 96069 city-wide heating service supervision telephone or report the heating problem through the 96069 WeChat terminal-"Beijing Thermal Customer Service" WeChat WeChat official account.