News on December 9th (Li Miao correspondent Zhang Ziyu, Zhifu Rong Media reporter) Qishan Street insists on taking Party building as the guide, gridding as the basis, aiming at effectively solving the demands of the masses, keeping a close eye on the urgent problems and worries strongly reflected by the masses, building a gridded governance service system with strong organization, non-stop service and responding to people’s calls, and handling a number of convenient facts with temperature and practical results, thus further enhancing the centripetal force and cohesion of residents.
Adhere to the leadership of party building and achieve network coverage. Establish a grid organization system. According to the principle of "proximity, integration and effectiveness", based on the division of grids in residential quarters, commercial buildings, enterprises and institutions, and considering the factors such as area and population, 104 basic grids and 13 exclusive grids in 11 communities are adjusted and optimized, and the grid management system is well woven. Build a strong gridded red fortress. Further consolidate the four-level linkage organization of "Community Party Committee-Grid Party Branch-Building Party Group-party member (Building Leader)", set up a three-level contact group of "Grid-Building-Residents", open up the offline and offline communication channels of people’s feelings, set up party branches in all 104 basic grids, and complete the full coverage of grid and building residents. Improve the grid service mechanism. Implementing the system that the secretary of the Party branch and the leader of the party group concurrently serve as the grid leader, and 52 party group leaders have become a useful supplement to the grid governance service. According to every 100 households, there is one party member building manager, and a total of 412 building managers have been identified, which has laid a solid foundation for building a joint household in party member, and formed an organizational system of linking up and down, entering the building and entering the household.
Consolidate the joint efforts of the officers and build a joint construction pattern. Grasp the three main forces of grid staff, grid instructor and grid assistant. Carry out the "1+X+N" work system, equip full-time grid instructors according to the standard of "one grid member", and send 77 street cadres and 44 public welfare post personnel to assist in grid work. All grids are equipped with "X" professional service forces such as public security, justice, market supervision, emergency response and health. Do a good job in party member, building directors, volunteers and social organizations. Fully integrate the grass-roots work system, personnel strength and resource advantages, and successively absorb 188 people who reported back to the community to party member, 1493 building directors, 472 volunteers and 27 social organizations to participate in grid governance. The grid population subcontracting information account was established, and the strength was reasonably matched. Eleven "peacetime service teams" were established to contact the masses and collect public opinion, and nine "emergency service teams" were established to deal with epidemic prevention and control and emergencies. Grasp the grid, streets and buildings at three levels. Build a star-rated grid, star-rated streets and lanes, star-rated buildings and star-rated merchants’ "star-rated" creation work organization system, implement appraisal and incentive mechanism in combination with the creation of civilized model cities and safe production, strengthen group consciousness by establishing building and business circle alliances, guide owners and merchants to change from passive acceptance of management to active participation in management, and actively explore a new mode of co-construction and condominium urban governance.
Strengthen digital empowerment and intelligently draw answers to people’s livelihood. Check the information and find out the base. Relying on the regional social governance information platform, dynamically update the basic information of 33,537 mobile terminals of "Zhi E Office", delimit the boundaries of each grid, approve 55,591 basic information of permanent and floating population in the grid, do a good job in real-time maintenance and update, and gradually improve the classified management of buildings and nine small places. Strengthen the "pre-intervention" disposal. Relying on the working mechanism of "Street Call Area Response, Up and Down Linkage", the grid staff reported and circulated the problems collected in their work in real time through the platform of "Zhi E Office". Since the platform was put into operation, 1,038 disputes have been effectively solved, preventing problems from "source" and solving problems in "bud".
Highlight problem orientation and improve closed-loop services. Improve the working mechanism. Adhere to the classified and hierarchical handling mechanism of "ordinary cadres handle daily work orders in time, professional work orders are handled efficiently by cadres at the department level, and major leaders handle difficult work orders forcefully", and all work orders collected by the public through the 12345 government service hotline, "Zhi E Office" and online folk voice are managed, and the work system of three-level disposal reporting of work orders and "number one hotline return visit" is implemented. All departments and communities in the street are clear that 27 full-time personnel are responsible for claiming work orders to ensure that the responsibility is assigned to the people. Optimize the single effect. Off-line, a normalized training mechanism has been established, and six training sessions on work order handling have been organized, and the rotation training of 12 work order handlers has been carried out. The training has been carried out by "offline communication", and the skills and essentials of work order handling have been explained face to face, thus consolidating the theoretical foundation of work order handlers. On-line, a standardized work template was established, and 25 model work orders and material libraries of laws and regulations were regularly displayed in the "street complaint-handling work group". Through the "online learning" mode, the business ability and handling skills of important and difficult work orders were improved, and the response quality of work orders and the submission rate of materials such as "non-compliance demands" were continuously improved.
Editor in charge: Luo Jiaxin