标签： 南京龙凤1314

Does the rear-end collision of a zero-running car cause brake failure？

Recently, according to jack bauer hotline, an educational science and technology channel of Zhejiang TV Station, a lady Yu in Hangzhou was driving her own zero-run car two days ago, and the brakes suddenly failed on the road, causing her to rear-end. She thinks this accident has something to do with this braking function of the zero-run car.

Ms. Yu: "Then I brake and step on it, and I feel empty. I feel that it is empty to step on it. Then I actually panic. If I continue to step on it, it will be empty. Then you will watch it hit the car in front."

Speaking of her own experience, Ms. Yu still has a lingering fear. Ms. Yu bought a new energy vehicle six months ago, and the price was about 60 thousand. A few days ago, Ms. Yu drove on the road and experienced a moment of shock.

Ms. Yu: "I went to work at noon on August 26, that is, around 1: 25, and the weather and road conditions were fine, with a speed of forty or fifty yards." Then there was a red light, that is, it was expected to brake and stop, and then it felt like stepping on the brakes, and then it continued to step on the air, feeling that the car could not stop at all, and then it hit the car in front. "

Ms. Yu said that she started to step on the brakes at least 50 meters away from the front car, but the car couldn’t stop and eventually chased the front car. Fortunately, at that time, the speed was not fast, the car damage was not too serious, and there were no casualties. After that, the car was sent to the 4S shop for repair.

Ms. Yu: "They said that my ABS system was activated. If the ABS system was activated, it would definitely be activated after stepping on the brakes. It certainly ruled out the possibility of misoperation at that time."

Ms. Yu provided a chat record to the reporter. The 4S shop staff said that the background data showed that you stepped on the brakes and ABS intervened. Since Ms. Yu did step on the brakes, why didn’t the car stop in time?

Ms. Yu: "The answer he gave me was that no problem was found, and the brake system was all good. Then they asked me to pick up the car. I said that this car was a hidden danger, and I couldn’t take this hidden danger on the road. Then the key point was that there was another problem. I did the first insurance on August 16, and I thought they should have tested the brakes during the first insurance. Then you said that it was tested ten days ago, and my brakes suddenly failed in ten days. Then I was concerned about this matter.

In response to the questions reflected by Ms. Yu, the reporter accompanied her to Xixi Road, Hangzhou Service Center of Zero Run Automobile, and wanted to know more about the situation.

Staff of Xixi Road Store in Hangzhou Service Center of Zero Run Automobile: "Because of this, I am on duty today. I have already contacted him just now, because the car docking person is not here today, so I also told him just now, including the appeal you just said. Then he may contact you. If you have any questions, you can dock with him directly."

The reporter asked: "What is the situation of the car now?" The staff of Xixi Road Store in Hangzhou Service Center of Zero Run Automobile: "The car accident maintenance is ready."

The reporter asked again: "Did you find out what the problem is, the brake system?" Staff of Xixi Road Store in Hangzhou Service Center of Zero Run Automobile: "If you have checked it, because I can’t do it now."

The on-site reporter left contact information, but before the deadline for publication, he never received a reply from the zero run. The reporter found on the Internet that many consumers reported that the T03 brakes failed at zero run. Some netizens reported in July this year that during normal driving, the rear-end traffic accident was caused by brake failure, immobility and partial system failure.

A netizen in Hubei posted that after the car started, the brakes could not be stepped on, and it almost hit the vehicle in front. Another netizen in Guangxi said that T03 was driven downhill for a long time, and the distance was about three kilometers, and the brakes suddenly failed at the bottom of the slope.

So, does the zero-run T03 have any related braking hazards? The reporter also reflected the situation to the national customer service of the zero-running car. The customer service staff of the zero-running car said: "At present, there is no relevant notice here. Even if there is such a situation, it needs to be tested by the offline after-sales store to locate what caused the brake failure."

In view of the situation encountered by Ms. Yu, the retail customer service said that it would give feedback to the after-sales department for handling. "What caused the brake failure, or it needs to be tested by the service store. It is normal for the store to tell you after testing, so we also need to feedback to the after-sales service department for further verification."

One-week inventory ｜ Tesla US stocks rose by 10.91% last week. Wolfe Research gave a rating of outperforming the market.

[trend of individual stocks]

6 September to 9 September

Last week, the S&P 500 rose 3.65%, the Nasdaq Composite Index rose 4.14% and the Dow Jones Industrial Average rose 2.66%.

Tesla’s US stocks rose 10.91% last week.Last week, the total turnover was 60.781 billion US dollars. As of last week’s close, the stock price of US stocks was 29.968 US dollars, with a market value of 243.944 billion US dollars. The cumulative monthly increase of US share capital is 8.73%, the cumulative decline this year is 71.64%, and the cumulative decline in the past 52 weeks is 59.3%.

[Company comparison]

Securities code Securities abbreviation Latest price Last week’s ups and downs Up and down this month Up and down this year 52-week ups and downs TSLA Tesla $299.68 10.91% 8.73% -14.93% 22.11% NIO Weilai $19.16 8.07% -3.77% -39.52% -49.55% GM general motors $41.29 7.33% 8.06% -29.58% -16.57% F Ford louse $15.42 1.72% 1.18% -25.76% 21.61% TM Toyota $145.59 0.02% -2.53% -21.43% -17.42% LI Li Auto $26.33 -0.94% -8.48% -17.98% -12.79% XPEV XPENG Motors $16.03 -4.24% -13.44% -68.15% -58.41%

[Related News]

Tao Lin, Vice President of Tesla: At present, the localization rate of Tesla Giga Shanghai’s industrial chain has reached 95%

According to Zhongxin. com, Tao Lin, vice president of Tesla: At present, the localization rate of Tesla Giga Shanghai’s industrial chain has reached 95%] Tao Lin, vice president of Tesla, said that the localization rate of Shanghai’s super factory industrial chain has reached 95%, and a "four-hour circle of friends" has been established in the Yangtze River Delta region such as Shanghai, Suzhou, Ningbo and Nantong, forming a full ecological chain of new energy automobile parts, and also opening up the national automobile industrial chain market, forming a complete "safe, independent and controllable" industrial ecology.

Musk’s agreement to acquire Twitter has been terminated.

On September 9, local time, the lawyer of Tesla CEO Musk said that because Twitter recently reached an agreement with a whistleblower and paid him $7.75 million, Musk’s agreement to acquire Twitter for $44 billion has been terminated.

The German Federal Automobile Transportation Authority asked Tesla to optimize the automatic driving system.

A spokesman for the German Federal Automobile Transport Authority (KBA) said that an "abnormal situation" was found in the investigation of Tesla’s automatic driving function. The spokesman said that although some problems found in the survey since the beginning of this year have been optimized, there are still some outstanding problems.

Tesla entered the electric vehicle industry more than 10 years earlier than Xiaomi Lei Jun: At the beginning of the competition, Xiaomi had many opportunities.

Lei Jun, founder of Xiaomi Group, said on the social platform that Tesla entered the electric vehicle industry more than 10 years earlier than Xiaomi. Some people think that Xiaomi has missed the time window to enter the electric vehicle industry. I don’t agree with this. The game has just begun. I think Xiaomi still has many opportunities. Previously, at the Xiaomi conference in August, Lei Jun revealed that Xiaomi Automobile will use the full-stack self-developed algorithm to support autonomous driving. In Lei Jun’s view, "Xiaomi’s opportunity lies in autonomous driving". Lei Jun believes that autonomous driving is the key point for smart electric vehicles to win.

Tesla Chinese mainland’s 9000th super charging pile officially landed.

According to the official website of Tesla, the 9000th super charging pile of Tesla Chinese mainland officially landed.

Tesla: Employees need to stably output 8,800 high-voltage battery packs every week.

Tesla told the employees of the super factory that they need to stably output 8800 high-voltage battery packs every week; Chris Lister, vice president of operation of Tesla Super Factory, has left the company.

Tesla is considering building a lithium refinery on the Texas coast or in Louisiana.

Tesla is considering building a lithium refinery on the coast of Texas or Louisiana to seek tax relief, and is currently evaluating the plan to build a lithium refinery in Texas; Construction may start in the fourth quarter of 2022 at the earliest, but commercial production will not be realized until the fourth quarter of 2024. Tesla told the Texas government that if the factory is completed, it will provide the necessary supply chain for large-scale electric vehicle batteries. Tesla also said that compared with the traditional process, the process it will use is "innovative and aims to consume less dangerous reagents and produce usable by-products".

Tesla CEO Musk: We have had some promising conversations with Apple about the connection of Starlink.

Tesla CEO Musk: We have had some promising conversations with Apple about the connection of Starlink, and the iPhone team is obviously super smart.

Tesla increases recruitment of super factories in California

According to Electrek, Tesla (TSLA.O) is increasing the recruitment of super factories in California, with the goal of producing 40 GWh battery unit Megapack every year. Tesla has published 37 job vacancies in California Superfactory in official website, most of which are related to engineering and quality control, but there are also some production jobs, which usually means that it is close to the start of production.

In August, Tesla China exported 42,463 vehicles.

Association: In August, 77,000 new energy passenger cars were exported, and 42,463 Tesla China cars were exported.

The Canadian Minister of Industry confirmed that he was negotiating with Tesla to build a factory.

On Wednesday, local time, Francois-Philippe Champagne, Minister of Industry of Canada, said on Wednesday that he was discussing with Tesla and other automakers to build more production lines in Canada. In response to reports that Tesla wants to build a factory in Canada, it responded, "Yes, I am communicating with them."

Analysts predict that Tesla will deliver more than 500,000 vehicles in the fourth quarter, a year-on-year increase of 50%.

According to analyst Trip Chowdhry, Tesla is expected to deliver more than 500,000 electric vehicles in the fourth quarter of 2022, a year-on-year increase of over 50%. This is the conclusion reached after Chowdhry visited Tesla factory and Tesla adjusted its production plan and increased its production capacity. Chowdhry is not the only one who came to this conclusion, but George Gianarikas from Canaccord Genuity also holds a similar view.

Analyst: Tesla may deliver more than 500,000 cars in the fourth quarter, or half in Shanghai.

Trip Chowdhry, an analyst at Global Equities Research, predicted that Tesla would create a "record delivery quarter" this year. According to the observation of Tesla’s factory in fremont and the new factory in Texas, Chowdhry predicts that Tesla will deliver more than 500,000 vehicles in the fourth quarter of 2022, including 145,000 vehicles in fremont, 246,000 vehicles in Shanghai and 60,000 vehicles in Berlin and the new factory in Texas, totaling 511,000 vehicles.

The Canadian Minister of Industry said that he was in talks with Tesla about building a factory.

Francois-Philippe Champagne, Canadian Minister of Industry, said in an interview with the media that he was in talks with Tesla and other automakers. He said: "I think Canada is becoming the first choice for the development of automobile industry and aerospace industry." When asked about Tesla’s plan to build a factory in Canada, he said, "Yes, I am in talks with them, and I am also in talks with other automakers."

Musk’s request to postpone the trial of Twitter was rejected.

Musk’s request to postpone the trial of Twitter was rejected, but he was allowed to use the Twitter whistleblower’s complaint in the trial.

The delivery time of Tesla China Model 3 was shortened to 6-10 weeks.

On September 7th, according to Tesla China official website, at present, the estimated delivery time of the rear-wheel drive version and the high-performance version of Tesla Model3 has been shortened to 6-10 weeks. Prior to this, the estimated delivery time of Model3 was 12-16 weeks.

Musk worried that World War III suggested postponing Twitter transactions.

Musk expressed his hope to "slow down" the acquisition of Twitter for $44 billion. He said in a private message that "if we are about to fall into World War III", it is meaningless to acquire Twitter. These private messages were exposed at Tuesday’s hearing, which involved postponing the trial of Musk’s acquisition of Twitter in October. When Musk’s text message was read, Twitter’s lawyer reiterated the company’s argument that Musk had violated the contract and his only motive for trying to withdraw from the transaction was personal financial problems. Musk’s lawyer argued at the hearing that Twitter did not find any evidence that Musk gave up the deal for economic reasons.

Tesla received a 50 million euro order from Fleetpool, a German car subscription supplier.

According to Teslarati, Tesla received a large order of 50 million euros from German car subscription supplier Fleetpool. On Tuesday, local time, Fleetpool announced that it will order Tesla cars worth more than 50 million euros this year. This order makes Fleetpool one of Tesla’s biggest customers in Germany. It is reported that Fleetpool will order Model 3 and Model Y, and plans to provide these cars to private and corporate customers. In addition, the company said that it plans to buy electric vehicles with a total value of about 400 million euros by 2023, but has not disclosed which brands these cars will come from.

Tesla continues to shorten the delivery time in China.

According to the information of Tesla China website, the latest waiting time of the entry-level rear-wheel drive Model 3 and the performance version of the dual-motor all-wheel drive Model 3 is 6-10 weeks, which is 6 weeks shorter than the previous 12-16 weeks. The expected delivery date of the Model Y long-life version with dual-motor all-wheel drive is 10-14 weeks, which is 6 weeks less than the previous 16-20 weeks. The waiting time of Model Y performance version with dual-motor all-wheel drive has also been reduced by six weeks, from 12-16 weeks to 6-10 weeks. The current expected delivery date of the entry-level Model Y with rear-wheel drive is still 1-4 weeks.

It is said that Tesla still has problems in mass production of 4680 batteries.

According to electrek, Tesla has encountered problems in increasing the mass production of its 4680 battery, especially the dry coating technology. It is reported that most of the manufacturing steps can be eliminated by dry coating technology of battery packs, thus reducing the manufacturing cost of batteries. However, according to sources, small batch production of 4680 batteries can be realized, and in mass production, because of this technology, there is a problem with the yield.

Musk: Ordering a Powerwall, a household energy storage battery, should be possible by the end of the year.

Musk said on Twitter that at present, the supply is insufficient, but ordering a home energy storage battery Powerwall itself should be possible by the end of the year.

Musk and Twitter will face each other at this week’s comprehensive hearing.

The Delaware judge in charge of hearing the lawsuit between Musk and Twitter arranged a hearing this week to make oral statements on a series of issues, including Musk’s request to amend his counterclaim. Judge Kathaleen McCormick said in a document last Friday that she would consider several pending legal motions put forward by both sides. For example, Musk recently requested that the allegations in the whistleblower complaint of former Twitter security director Pieter Zatko be added to his counterclaim. Musk also called for a five-day trial without jury to be pushed from October to November this year. The comprehensive hearing scheduled to be held in Delaware on Tuesday shows that the lawsuit has been very strong, and it also marks the escalation of the dispute that has experienced many dramatic twists and turns. The result may allow or prevent any party from obtaining more emails, texts, data and legal claims.

It is reported that Samsung Motor won the largest order for camera modules in Tesla’s history.

According to BusinessKorea, major camera module companies such as LG Innotek and Samsung Electric have turned their attention from smartphones to cars. Samsung Motor has been selected by Tesla as the camera module supplier of its electric truck. The value of the contract is unclear, but it is said to be the largest single camera module order in history.

Tesla has officially raised the price of FSD in the United States to $15,000.

Tesla has officially raised the price of FSD in the United States to $15,000.

Tesla is recruiting technicians to prepare for the delivery of Semi electric semi-trailer trucks.

According to media reports, Tesla official website information shows that the company is recruiting technicians for the Semi service program to prepare for the delivery of Semi electric semi-trailer trucks to customers. It is reported that Tesla launched its Semi electric semi-trailer truck in November 2017, which uses the company’s 4680 battery. With a full load of 36 tons of goods, the acceleration time of this truck is 20 seconds per 100 kilometers, which is about half of the acceleration time of traditional trucks. In the no-load state, the acceleration time of this truck is about 5 seconds.

Tesla is about to enter the Thai market and start recruiting consultants and other positions in Bangkok.

According to TESLARATI’s report today, Tesla recently released the recruitment information in Bangkok, recruiting consultants, office administrators, senior recruiters, vehicle technicians, public policy and business development managers, internal sales consultants and other personnel. Among them, the public policy and business development manager will be responsible for contacting Thai government officials on behalf of Tesla to discuss the policies and regulations affecting Tesla in Thailand. This series of recruitment shows that Tesla is about to enter the Thai market.

[US stock rating]

On September 6th, Wolfe Research rated Tesla as a outperformer with a target price of $360.00.

This article comes from the theme of Hong Kong-US Datalink. Click to read more about Hong Kong-US companies > > >

New kinetic energy is coming! The post-95 s and post-00 s are pouring into science fiction writing.

　　We live in Nanjing, the naming of the night, the embers of the deep sea, and the spiritual traveler have emerged. (Photo courtesy of the organizer)

　　■ Our reporter Xu Wei

　　After winning the "Best Network Science Fiction Award" in the 32nd China Science Fiction Galaxy Award, not long ago, the post-95 online writer Tianrui Shuo Fu won the gold medal of the 14th Chinese Science Fiction Xingyun Award for novels in one fell swoop, and won the gold medal of the new star in 2020-2022. Yao Haijun, deputy editor-in-chief of Science Fiction World and chairman of the jury, commented that the novel bridged the gap between online science fiction and traditional science fiction, and expanded the growth space of science fiction sub-themes.

　　Not only him, but also a group of post-95 s and post-00 s Z generation groups are pouring into the production and dissemination of sci-fi network literature with an accelerated attitude, injecting a lot of young blood into the collision and blending of scientific and technological rationality and humanistic care. Network literature has new soil, new frontier themes of science and technology, and the authors are mostly newcomers … … The triple "new" superposition brings strong new kinetic energy to local science fiction writing.

　　Science fiction is the first choice for writing online articles after over 70% 00

　　In recent years, the trend of young and highly educated authors has accelerated, and the Z generation has risen strongly, which has gradually become a new feature of innovation and change in science fiction online literature. According to the data disclosed in "2022 China Science Fiction Network Literature White Paper" and "2022 China Network Literature Development Research Report", there were more than 42,000 starting platform authors who created science fiction network articles last year, and 72% of the authors who chose science fiction themes for the first time in 2022 were after 00; Last year, 42,080 sci-fi works were added, a year-on-year increase of nearly 70%; About 70% of the sci-fi category contracted authors are undergraduate students or above. Whether in creative practice or reading works, sci-fi online texts have become the main channel for young people to get in touch with sci-fi culture.

　　Talking elbow, sweeping the world, selling newspaper Xiao Langjun, Montenegro old ghost, I eat tomatoes, get down to business, things in the fire, Kong Changqing and other online authors have successively launched new works on science fiction themes, which enrich the content style of science fiction themes from different perspectives. Taking Tian Rui Shuo Fu, a 26-year-old, as an example, the masterpiece "We Live in Nanjing" has been ranked first on the best-selling list in qidian for a long time. It tells the story of the survival of the three-year-old male poplar who accidentally contacted the female Pinellia who lived in the same geographical location in 2040 through the radio. Wei Li, a professor at Nanjing Normal University, commented — — In addition to professional sci-fi settings, wonderful stories and delicate emotions, the works also show a scarce aesthetic style, and finally complete the "new sci-fi" experiment of hardcore sci-fi achieving aesthetic stories.

　　On the one hand, Tianrui narrator pursues "hard core" — — The famous work "Die on Mars" lists a long list of bibliographic documents, citing the scientific research papers about mission to mars and spacecraft design in the past, which makes many space fans hooked. On the other hand, he also insisted that the hard core of science fiction should also serve the readability of the text. "Technical details are like bricks and tiles of the story structure, which are used to enhance the credibility of the story, rather than becoming a reading obstacle for readers."

　　Netizens spontaneously "take notes" to activate the community ecology.

　　It is not difficult to find that young online writers pay more attention to readers’ feedback and interaction. This also reflects from one side that the community ecology of sci-fi network literature is rapidly maturing. Many users showed extraordinary initiative, actively participated in spontaneous popular science interaction, and spontaneously sorted out knowledge points and wrote long "notes" in the discussion area of works with the help of the online platform, that is, the time period chapter evaluation and other forms.

　　For example, in the comment area of Tianrui’s commentary "We Live in Nanjing", there are radio technology enthusiasts who explain the definition and usage of related professional terms online; In the comment area of Morningstar LL’s "Black Technology System of Xueba", some readers answered questions in detail about "weekly conjecture", "twin prime conjecture" and "corner and valley conjecture", which once triggered a large-scale scientific topic exchange.

　　Not long ago, the "Top Ten Famous Scenes" in the online text was announced, and the scene "Change Back" in Chapter 212 of Yuan Tong’s novel "Deep Sea embers" was selected. He bluntly said that with the growing science fiction market, there are more professionals who know science fiction, and the readers are crouching tiger, which in turn encourages the author to strive for perfection. "The competition in the leaderboard is fierce, and there are many young authors. After 90 s or even 00 s, net authors emerge. Writing science fiction requires a flexible mind and a new knowledge base. The younger the author, the newer the knowledge base. " Looking forward to it, works such as "Deep Sea embers" can convey the attitude of adhering to an optimistic life to netizens. "It would be better if everyone can read it with a smile and get the courage and enlightenment to face life from the story."

　　Passing positive energy and feelings of home and country through science fiction is also the vision of the post-95 writers in September sauce. He used to be an overseas treasurer of a large company and worked in Africa for many years. He combined local knowledge, industry knowledge and imagination to complete the serial update of Science and Technology of Great Countries, showing the progress of all aspects of the country through scientific and technological details, and his works reached 17,000.

　　The "long tail effect" of sci-fi IP has become more and more prominent.

　　Traditional sci-fi motifs have grown into a series of new fusion writing directions in the context of online literature, covering many sub-categories, such as evolutionary superpower, interstellar civilization, super technology, etc., and enriching the content ecology of sci-fi online texts. According to incomplete statistics, evolutionary superpower, future world and interstellar civilization are the sub-themes with obvious increase in recent three years. In 2022, the number and scale doubled compared with that in 2020, satisfying readers’ diversified reading expectations, while the number of works with existing themes such as ancient martial arts mecha and time travel declined.

　　"The exploration of sci-fi themes is going deep. The authors are no longer satisfied with the simple application of sci-fi symbols such as mecha and crossing, but more deeply integrate cutting-edge scientific and technological elements such as big data, space exploration, artificial intelligence and biotechnology, as well as the memory of the younger generation and feelings of home and country into their works, showing the social responsibility and cultural responsibility of the new generation of online literature creation teams." Some scholars have mentioned, for example, that the smile of 300 Jin, the author of post-90 s sci-fi net, used biotechnology to create a wise miniature bacterial civilization in My Universe in a Bottle. After 1995, the authors September Sauce, Explosives, etc. incorporated the cutting-edge technologies such as simulators, chips, aero-engines, mechanical exoskeletons, nuclear power, and intelligent brain machines into Great Power Science and Technology and Crossing into the Guardian AI of a Lost Civilization, trying to give the sci-fi theme a brand-new look, which, to a certain extent, constitutes a representative with sci-fi net texts such as Deep Space, Retrospection of the Millennium, Legend of Cyberheroes and Nomenclature of the Night.

　　Sci-fi network literature such as The Beginning, The Naming of the Night and Forty Thousand Years of the Star Domain have been developed into movies, cartoons, audio books and peripheral derivatives, and the "long tail effect" of sci-fi IP has gradually become prominent. In the new stage of China’s online writing "going out to sea", the works "going out" represented by "The Age of the Earth" and "Supernatural Machinist" are typical samples of sci-fi online writing "telling the story of China well and spreading the voice of China well", which shows the rising overseas influence of China’s sci-fi online literature.

If you can’t find a ＂light cat＂ when you quit broadband, you have to pay 200 yuan？

Recently, some users reported that when they unsubscribed from the broadband service in Unicom’s business hall, the business hall demanded to return the "light cat", and the "gift" that consumers thought at first turned into "lease". If they could not find it, they would need to compensate 200 yuan or even more. According to a survey conducted by Beijing Youth Daily, in addition to China Unicom, users in China Mobile, China Telecom and gehuayouxian also complained about similar problems. On the second-hand market, a large number of "off-net-only" light cats have appeared correspondingly, and the price is only 25 yuan. Users said that many users were not clear about the contents of the contract when handling business, and they did not know much about whether the hardware such as light cats and set-top boxes were given or rented, such as the loss of compensation price, the installation fee or deposit, and so on. In order to promote sales, the staff deliberately blurred the statement, resulting in continuous problems when withdrawing broadband.

phenomenon

Many people spit out that "unsubscribing broadband requires retiring cats"

Recently, Ms. Tu, a user, reported that she had encountered a "pit-stepping incident" when she retired from Unicom’s broadband. She said that she couldn’t find the light cat when she moved. When she went to Unicom’s business hall to quit the network, the staff said that "the equipment lost needs compensation, and it costs more than 200 pieces". She even thanked herself for not having Gigabit broadband. "Otherwise, it seems to cost more than 700 pieces."

User Mr. Zhang also had a similar experience. He told the reporter of Beiqing Daily: "I applied for Unicom broadband in the rented house at that time. Later, I had to stop using broadband because I went abroad. I called customer service and requested to stop, but the other party asked me to return the light cat. I said that the light cats were left to the landlord, thinking that they were gifts, and it was not good to go back and disassemble them. After returning to China, I found that I had been on Unicom’s’ blacklist’ and could not handle any business. "

Users in China Telecom and gehuayouxian also said that their experiences were similar: "When it comes to the light cat, it comes to anger. The advertisements all say that the light cat will be given as soon as it is opened, and it will be rented for free when it is opened, but when it is broken, you will be asked to pay for a replacement, and you will have to return it when you return it." "Only when I lost it did I know that the set-top box was not a gift. When you start a business, you say that you will give it away. If you don’t pay it back, you will lose money. "

The second-hand market appears "special optical cat set-top box for quitting the network"

"There are all kinds of good attitudes when doing business, and it is difficult to stop using it." According to the investigation of Beiqing Daily reporter, there are many similar complaints. Most users are very dissatisfied with the fact that they were not clearly informed of various matters when handling. In order to promote broadband, salesmen will not clearly inform users of some key matters in advance, including which hardware equipment to return when unsubscribing, how long the contract period is, whether the deposit is paid or the installation fee is paid, which leads to users being "kept in the dark".

In some second-hand platforms, there are even a number of light cats and set-top boxes sold specifically for returning to the business hall, and the prices are very cheap.

"Off-line optical cat set-top box, full set of accessories, Unicom Telecom Mobile, to ensure successful off-line!" A merchant told the reporter of Beiqing Daily that a set of set-top boxes in 29 yuan includes set-top boxes, remote controls, power cords and all accessories of hd line. A set of cat 25 yuan, including cat and power supply; Both cats and set-top boxes need 50 yuan.

The merchant said that these goods are all bad and can’t be used for personal use, but if you take them and return them to the net, you can "guarantee that there is no problem. Just confirm the receipt after you successfully return the net".

The reporter of Beiqing Daily saw that there are many merchants selling similar "special light cats for quitting the network", and their sales volume is also quite large. A store has sold thousands of units.

survey

Operators call the equipment "leased" and need to return it.

Due to the sales skills, many users will be confused whether these devices promised to be "given" when they access the network are legally "given" or "rented". The reporter of Beiqing Daily called the Unicom broadband expert as a consumer and asked, "How to handle broadband, will you give a light cat?" The other party repeatedly said, "We will provide you with the light cat and the box, and then you can give the master an installation fee." The whole process did not mention whether it was "gift" or "rental". In order to find out the specific policies for unsubscribing broadband, Beiqing Daily reporters called the operator’s customer service to inquire.

The customer service staff of Beijing Unicom told the reporter of Beiqing Daily: "Light cats are rented to users free of charge, and if broadband unsubscribe business is handled, they will be returned to the business hall". The contract period will take three years to be owned by users. If lost, 200 yuan or 400 yuan will be compensated respectively according to the different types of light cats.

Beijing Mobile’s customer service said that the light cats and set-top boxes that were given when the broadband subscription was cancelled need to be returned. If they are three years old, they don’t need to be returned. If they are lost, they need compensation, namely 250 yuan and 220 yuan.

The customer service staff of Beijing Telecom told the reporter of Beiqing Daily that Guangmao is rented to users free of charge, but it must be returned to the business hall when it is returned. No matter how long the contract period is, Guangmao must be returned. If it is lost, 300 yuan will be compensated.

In addition, the customer service staff of Beijing gehuayouxian replied to the reporter of Beiqing Daily that when unsubscribing from the cable TV service, they need to return the set-top box. If they are lost, they should compensate 200 yuan for more than 5 years, 400 yuan for 2 -5 years and 600 yuan for 1 -2 years.

press sb for an interview

There are different opinions about the deposit and installation fee. A "cat" may not get the money back.

In addition to the question about returning the light cat, many users also reported that they paid the deposit or installation fee when they handled the business, and they were not told clearly, which led to trouble when they unsubscribed.

User Ms. Wang reported that she subscribed to Unicom’s broadband service in November 2021. At that time, the staff said that the optical cat was rented for free, but she had to pay a "deposit" from 200 yuan, and she could get the deposit back after returning the optical cat later. Ms. Wang believes that "it is a normal rule to rent something and pay a deposit, so she accepted it." However, when I went to the business hall to return the cat in March this year, the staff also said that the money paid before was "installation fee", not "deposit".

Ms. Wang also said that the staff did not give her a deposit certificate when handling broadband business at that time. However, when she contacted the business hall to quit the network, the online customer service kept asking her for a deposit slip, and she could not return it without a deposit slip; The offline staff also said that there was no such thing as a deposit. The salesman who had previously handled it belonged to the franchisee and had already withdrawn from the store. You need to find this salesman before you can give it back. Finally, Ms. Wang returned the light cat, and the business hall did not refund the deposit.

So, is the fee paid at the time of handling a deposit or an installation fee? The reporter of Beiqing Daily called the business hall of Beijing Unicom, and got a response that at present, the broadband service generally only needs to pay the installation fee of 100 yuan, and there is no deposit requirement. The business hall will rent the router and cat all-in-one machine to the user for free, and return the all-in-one machine to the business hall when logging off the network, but the specific charges need to be based on the requirements of the business hall in this region.

However, after the reporter of Beiqing Daily dialed Unicom’s customer service again and asked about the inconsistent statement about the deposit online and offline, the customer service said that because the broadband business is handled online, the deposit can be refunded when the cat is returned. The deposit may not be refunded because it has not been three years, and I need to go to the offline business hall to inquire. It can be seen that the different customer service statements of an operator of Unicom are inconsistent, and it is no wonder that consumers are confused.

analyse

The behavior of light cat deducting fees is unreasonable, and the fees are mostly installation fees.

The reporter of Beiqing Daily learned that the total number of broadband access users in China has reached 614 million. According to the public data of the Ministry of Industry and Information Technology, the number of fixed broadband access users increased steadily in the first half of 2023. By the end of June, the total number of fixed Internet broadband access users of the three basic telecommunications companies reached 614 million, a net increase of 24.68 million over the end of last year. At the same time, the income from fixed Internet broadband services has also achieved steady growth. In the first half of the year, the income from Internet broadband services completed by three basic telecommunications companies was 130.1 billion yuan, up 6.3% year-on-year. With the steady growth of fixed broadband access users, the relationship between operators and users is becoming more and more important for the good operation of communication industry economy.

In the investigation, the reporter of Beiqing Daily noticed that when handling business in the early stage, users must carefully check the agreement. There are three points that need special attention: First, it is necessary to find out whether the package includes light cats, set-top boxes, cables, plugs, etc. Whether the physical equipment needs to be returned when logging out of the network; Second, ask whether the fee charged is a refundable hardware rental deposit or a one-time installation fee; The third point is to keep invoices, receipts, etc. to avoid losses caused by incomplete information when you quit the network later.

So, is there a problem with this practice of operators? According to Chen Yinjiang, Deputy Secretary-General of china law society Consumer Law Research Association, ordinary consumers will regard light cats as "gifts" rather than "rentals" as operators say, because operators have not fulfilled their obligation of "informing". He stressed that operators must ensure that consumers are fully informed in advance. When opening, they should inform consumers that these goods should be returned. It is best to let consumers choose whether to rent them, otherwise they may be suspected of infringing consumers’ "right to know".

Fu Liang, an independent telecom analyst, said that there are indeed many problems in the return of the light cat. Most of the money collected is not a deposit, but an installation fee. In addition, the light cat is free to use, and there is no need to return it after a certain number of years, but first, this number of years is not clear most of the time; Second, when returning a cat, all accessories are required, but some cheap accessories are not in use, so users can’t return them if they can’t find them. Fu Liang suggested that operators should pay attention to the management details of the "whole life cycle" of broadband users and family package users, and give users a sense of belonging. Otherwise, some details may bring users the feeling of being "trapped".