Property personnel are cleaning the rooftop of No.20 residential area on Huanggushan Road.
Jiuqu Bridge in Zone 1 of Cuiyuan.
No.20 Huanggushan Road in Xihu District, the rooftop of the old dormitory building of Zhejiang Academy of Medical Sciences, has become a "vegetable garden" that has been badly managed for a long time. The community’s repeated clean-up has had little effect and has become a "heart disease" for many residents.
Due to the absence of long-term property management, the chaos of "rooftop planting vegetables" that plagued the community has not been cured for five years. However, with the introduction of the "unified management model of large property" in Cuiyuan Street of Xihu District this year, the problem was solved in one month.
What changes have been brought about by the unified management model of large property? Has the happiness of the people increased after the implementation? With these questions, the reporter recently visited the relevant departments, residents and cooperative units of the street.
Unified management and co-governance: from residential property management to block property management
In the first district of Cuiyuan, where the big property is located, with the coming to an end of the future community construction, a series of future community scenes including the elderly canteen, the 4: 30 classroom and the people’s livelihood complex have been put into use.
Li Jinfeng, who has lived in the first district for more than 30 years, still doesn’t understand what "digitalization" is, but when it comes to life changes this year, he talks endlessly. "The new dining hall for the elderly is rich in dishes and shows calories. I heard that it will be upgraded in the future, and it can also display health information when swiping a card." She took the reporter to the filial piety parking space again. "My daughter said that this parking space can be booked with a mobile phone now. It is very convenient to see me."
We should know that the intelligent system of the elderly canteen and the "parking space upgrade" are all developed by Greentown Group’s subsidiaries and operated by Greentown Property.
Back in January this year, after the public opinion survey, Greentown Property, as the operator of Cuiyuan Property, entered the field of vision of the people in the jurisdiction. After moving into the first district, the Greentown property team and the community jointly set up a working group to jointly govern-in order to find out the housing information of the people in the old community, the members of the group went to the door to check and improve the information to make people’s houses correspond; When the handover inspection with the old property was carried out, it was found that the equipment was old and damaged. After coordination by the team, the public maintenance fund was used to complete the infrastructure facilities …
Soon, the execution of the community and the professionalism of the big property gained the first wave of good reputation. Since entering the first district of Cuiyuan on January 26th, Greentown Property has taken over 49 of the 52 old residential areas in its jurisdiction, with a coverage rate of over 94%.
Luo Zhong, deputy director of the sub-district office, told the reporter that in order to give full play to the advantages of unified management of large properties, the street has re-formulated the delineation plan for the property management areas of old residential areas-merging 52 old residential areas into 23 property management areas. "This is not only a change in the property service model, but also an innovation in grassroots governance." He said that property companies have become deep participants in grassroots governance within the jurisdiction of Cuiyuan.
According to reports, unlike the original property, which is only responsible for cleaning and security services in the community, 33 community roads, back streets and 11 public facilities outside the corridor of Cuiyuan area have become the scope that large properties should manage. "From the inside of the wall to the outside of the wall, the big property has realized the role change from residential property management to block property management."
Service sharing from finding a community to finding a property.
Five-year-old illness was cured in one month. Wang Danlin, the head of a corridor in No.20 residential area of Huanggushan Road, did not expect the "curative effect" of the big property to be so good. "Cleaning is easy to maintain, and it has fallen short several times because there is no one to supervise it in time." She said that many vegetable farmers are retired colleagues of the Academy of Medical Sciences, and they are often embarrassed to come to the door to advise.
Yang Lei, the person in charge of the large property in this community, combined with the actual situation, led to formulate a set of long-term management mechanism after the team completed the cleaning of the rooftop vegetable garden-launching regular inspections by grid leaders, resident volunteers, security personnel and cleaning personnel to prevent the "rooftop vegetable garden" from rebounding again.
Changes that make residents pay tribute like this are constantly happening in the big property management area.
The corridor garbage accumulated in the three districts of Songjiangyuan Community for many years is also an unspeakable pain in the hearts of many residents. "Complaints, posting notes, and the community also come to work, which has no effect." Wang Zhiming, a 73-year-old resident, spoke the words of many people. A month after the big property moved in, every Monday, Wednesday and Friday, the garbage in the building was cleaned up. Up to now, 22 cars of large-scale garbage and 5 cars of building materials garbage have been taken away in the community.
Big property unites streets and communities, integrates the resources of units in the jurisdiction, and establishes five mobile teams, including engineering mobile team, emergency linkage team and service expert group, which have solved 856 old problems for residents.
Call should be, quick response, so that people gradually take big property as their own-before something to find the community, now something to find property. "It’ s as small as going to the toilet at night, and it’ s as big as patrolling security. Even when the old aunt coordinates the contradictions in the neighborhood, the property has even done the work of the community." Zhou Yujia, a social worker in Songjiangyuan, obviously found that the number of calls from the masses decreased. "The big property has become the first barrier in front of the community, the burden on the grassroots has been reduced, and the satisfaction of the people has also improved."
Multi-win situation: from extensive management to refined management
It is understood that before the big property settled in, there were 8 quasi-property companies with a total of more than 300 people in Cuiyuan area, providing services for old communities, and they could not share resources and allocate manpower. In addition, small residential areas such as No.20 Huanggushan Road and No.178 Xueyuan Road are composed of one or two houses, which are scattered, with many elderly people and high service demand. Due to the high service cost, they have never been successfully introduced into the property.
To this end, in previous years, the expenditure on various subsidies and security funds in the streets was about 20 million yuan.
After the big property moved in this year, Cuiyuan Street standardized the management of the old community, and at the same time handed over the major livelihood complexes to Greentown Property Operation. It is estimated that the funds will be reduced to about 11 million yuan, and the financial investment will be reduced by about 35%.
He Qifang, the person in charge of the first district of Cuiyuan, calculated the account for the reporter: "The original parking fee income of the first district was 1.8 million yuan a year. Now, through measures such as optimizing space, increasing parking spaces, cleaning up zombie car and improving charging standards, the property income has been significantly improved to make up for the expenditure gap."
"For the 49 communities currently settled, we only need 264 people to meet the daily management and service needs." Fang Furong, the main person in charge of Greentown Property, explained to the reporter that on the one hand, the personnel were deployed in a timely manner in the whole area, on the other hand, the company encouraged employees to have more posts and more jobs to solve the problem of property management in sporadic and single residential areas. "Employees who have obtained qualification certificates through skills training enjoy additional company subsidies, and everyone is full of energy."
In fact, as early as three years ago, Cai He Street in Shangcheng District began to explore the big property services in old residential areas, relying on the "Golden Butler" App to let residents enjoy convenient services such as newspaper service, first aid training and community welfare without leaving home. After two years of iterative upgrading, the "Golden Butler" property has integrated nine major scene landing services such as future education, future service and future health, creating a large number of "life service portals" such as e-commerce retail and community space.
Although the service forms are slightly different, there is a consensus between the two streets in exploring the big property model of old residential areas-through refined management and personalized service, a win-win situation can be achieved.
Reporter’s notes
Less than half a year after the big property was settled in, gratifying changes have taken place in many old residential areas under the jurisdiction of Cuiyuan-the property management is wider, the residential environment is better, and the complaints from the people are less. Why can five-year-old ills be solved? It is the embodiment of the advantages of the unified management mode of large property, a brand-new practice of "people call me".
For example, to break the regional restrictions, things within the jurisdiction should be managed, so that ordinary people can find people with something to do; Innovate service scenarios to enable the elderly to enjoy the convenience of digital life; Deal with problems flexibly and efficiently, and solve the specific problems that the masses are "anxious and anxious" … All the piles are based on the interests of the people and all the problems around them. The introduction of the unified management mode of large property not only hides the unswerving initial intention of the grass-roots government, but also hides life code, Hangzhou’s solid promotion of common prosperity.